I really receive random phone calls. People are never on for more than an hour, and, in that hour, I know them as much as I had before they responded to my answering: “I need service or support.” That’s my job.

I always believe these people are good, in some way, and are in desperate need to wash their dishes any way other than by hand. That’s what bothers me: they are in need, and I am the only current support their lives have available. It’s sad, as I really cannot look beyond the phone number and text written, or inflections heard, for a glimpse at their lives. It’s the reverse of being a retail worker: I don’t have to know the customer, just provide them support and repair what they already have, not give them what they may need.

I love this position, in that I know where I can grow within the company. It’s a subtle change, each day, when I realize I am a day closer to being able, having the ability, to join another faction, or rise in this same faction. It is a subtle change, but a change.